Privacy Policy

This Privacy Policy explains how CanadaBud (“we”, “us”, “our”) collects, uses and protects information when you visit our website, create an account or place an order. By using this website or purchasing products, you agree to the practices described here.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of the site after updates are posted will be deemed acceptance of the revised Policy.

1. Information We Collect

1.1 Information you provide to us

We may collect information you provide directly, such as:

  • Account details (name, email address and password) if you create an account
  • Contact details (billing and shipping address, phone number, email)
  • Order information (products purchased, order history, preferences)
  • Support communications (messages sent through our contact form or email)

1.2 Information collected automatically

When you visit the site, we may automatically collect technical and usage information such as:

  • IP address and approximate location
  • Device type, browser type and operating system
  • Pages viewed, links clicked and other usage activity
  • Cookies and similar identifiers that help us recognize your browser

2. How We Use Your Information

We may use information for purposes including:

  • Processing and fulfilling orders, including payment, shipping and order updates
  • Creating and managing customer accounts
  • Providing customer support and responding to inquiries
  • Operating, maintaining and improving the website and our services
  • Detecting, preventing and investigating fraud, abuse or security issues
  • Sending transactional communications such as order confirmations and shipping updates
  • Sending marketing communications when you have given your consent (for example, by ticking a box to receive promotional emails)

We only use your information as necessary to run our business, comply with legal obligations and protect our rights.

3. Accounts, Checkout and Marketing Emails

You may place orders as a guest or by creating an account.

  • Guests provide the information required to process and deliver the order.
  • Account holders can store certain details for faster checkout and view past orders.

Marketing and promotional emails are optional:

  • We will only send promotional emails if you explicitly consent (for example, by ticking a box during checkout or signup).
  • You can unsubscribe from marketing emails at any time using the unsubscribe link in the message or by contacting us.
  • Even if you unsubscribe from marketing emails, we may still send necessary transactional or service messages related to your orders or account.

4. Cookies, Tracking and Analytics

We may use cookies and similar technologies to:

  • Keep you logged in and remember your preferences
  • Maintain your shopping cart and checkout session
  • Understand how visitors use the site to improve performance and user experience
  • Support security and fraud detection

We may also use third-party analytics and measurement tools to help us understand traffic patterns and site usage. These tools may set their own cookies or use similar technologies to collect usage data in an aggregated or pseudonymized form.

You can adjust cookie settings in your browser, but disabling certain cookies may affect site functionality, such as login or checkout.

5. Payments and Fraud Prevention

Payments are processed in Canadian dollars (CAD) through third-party payment processors. We may support card payments, bank transfers (such as Interac e-Transfer) and other approved methods from time to time. Available payment options may change without notice.

To help prevent fraudulent or unauthorized transactions, we may use payment gateways that support additional authentication (such as 3D Secure) and fraud-detection or risk-scoring services that evaluate transactions before approval.

These services may use information about your device, network, behavior and past transactions to assess risk. Transactions flagged as high risk may be delayed, require additional verification or be declined.

We do not store full payment card numbers on our own servers. Payment details are handled by our payment providers in accordance with their own security standards.

6. How We Share Information

We do not sell your personal information. We may share information with:

  • Service providers that help operate our business, such as:
    • Payment processors and fraud-prevention providers
    • Hosting providers, security and CDN services
    • Email and communications platforms
    • Analytics and site performance tools
  • Shipping and logistics providers to deliver orders
  • Professional advisors (such as legal or accounting) where reasonably necessary
  • Authorities or third parties where required by law, legal process or to protect our rights, property, safety or the safety of others

We share only the information reasonably necessary for each party to perform their role and expect them to handle it in a secure and confidential manner.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide products and services
  • Maintain business and accounting records
  • Comply with legal, tax and regulatory requirements
  • Exercise or defend legal claims

Retention periods may vary depending on the type of data and our legal obligations. When information is no longer needed, we may delete it or anonymize it so it can no longer be linked to an identifiable individual.

8. Security

We take reasonable technical and organizational measures to help protect personal information from unauthorized access, use, alteration or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account password confidential and for restricting access to your devices. If you believe your account or information has been compromised, please contact us promptly.

9. Your Choices and Rights

Depending on your location and applicable law, you may have rights relating to your personal information, such as:

  • Access to certain information we hold about you
  • Correction of inaccurate or incomplete information
  • Deletion of information where we are not required to keep it
  • Restriction of certain processing activities
  • Withdrawal of consent for marketing communications

To make a request or ask questions about your information, you can contact us using the details below. We may need to verify your identity before responding.

10. Third-Party Sites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. If you follow a third-party link, any information you provide will be governed by that site’s own policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. When we make material changes, we will update the “last updated” date on this page. We encourage you to review this Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, you can contact us by email or through the contact form available on our Contact Us page.